Information
SHIPPING POLICY

Shipping Overview

At www.shoerushg.shop, we take pride in delivering your carefully selected footwear with precision and care. Whether you're updating your casual collection or seeking statement pieces for special occasions, our team ensures every order is processed efficiently. All items undergo quality checks before being securely packaged to withstand transit. We partner with trusted carriers to bring your order from our warehouse to your doorstep seamlessly.

Shipping Timeframe

Orders are typically processed within 1–3 business days (excluding weekends and holidays). Delivery times vary based on your location and carrier availability. For most regions, expect your shipment to arrive within the estimated window after processing. Seasonal demand or unforeseen circumstances may occasionally extend timelines, but we proactively monitor all orders to minimize delays.

Shipping Costs

We offer the following shipping options:

  • Standard Shipping (10–15 Business Days): $15 for orders totaling $0–$60
  • Free Shipping (10–15 Business Days): Applies to orders of $60 or more

Shipping fees are calculated automatically at checkout based on your order subtotal. Promotional discounts may occasionally override standard rates.

Shipping Regions

We currently ship to most countries across North America, Europe, and select regions in Asia and Oceania. Due to carrier restrictions, some remote locations or territories may not be serviceable. During checkout, enter your address to confirm availability. For inquiries about specific destinations, contact [email protected].

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and a link to monitor progress. For consolidated shipments, multiple tracking numbers may be provided. If you haven’t received updates within 5 business days, check your spam folder or log into your account for real-time status.

Delayed or Lost Shipments

While rare, delays can occur due to weather, customs, or carrier issues. If your package exceeds the estimated delivery window by 7+ business days, contact us at [email protected] with your order number. For lost shipments, we’ll initiate a trace process with the carrier and provide solutions within 48 hours.

Customs & Import Duties

International orders may be subject to customs fees, taxes, or import duties, which are the customer’s responsibility. These charges vary by country and are determined at delivery. We recommend checking your local regulations before ordering. Note that we cannot declare packages as gifts or undervalue items to circumvent fees.

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